Terms and Conditions

The rules we work by. Written to be readable — if something here is unclear, ask us before you sign off on a quote.

Last updated:

Concept — not yet reviewed by a lawyer

This text is a draft, submitted to the client and a legal adviser for review. No rights can be derived from this version.

1. Who these terms apply to

These terms apply to every quote, order and agreement between TL-Hosting ("we", "us") and you as a client, unless we have agreed something different in writing. Where a written agreement and these terms conflict, the written agreement wins.

Company
TL-Hosting, Weeshuisgang 3C, 9712 EV Groningen
Chamber of Commerce (KvK)
96745053
VAT number
NL867743177B01
Email
info@tl-hosting.org

Your own purchasing conditions do not apply unless we have accepted them in writing.

2. Quotes and agreements

  • Quotes are valid for 30 days from their date, unless the quote says otherwise.
  • A quote is based on the information you give us. If that information turns out to be incomplete or incorrect, we may adjust the quote.
  • An agreement comes into being when you approve a quote in writing (email counts) or when we start work at your request.
  • Hardware prices follow the market. If component prices change materially between the quote and your approval, we will tell you before we order and give you the choice to proceed, adjust the build, or cancel at no cost.

3. What we deliver

Custom PCs and servers

We assemble, test and deliver systems to the specification agreed in the quote. You receive a clear parts list and build notes. If a listed component becomes unavailable, we will propose an equivalent or better alternative and will not substitute it without your approval.

Web hosting

We provide managed hosting for the websites and applications described in the quote, including SSL certification, backups, monitoring, and email and DNS configuration as agreed. Backup frequency and retention are specified in the quote or in a separate service level agreement (SLA).

These general terms do not contain an availability guarantee. Any commitment about uptime, response times or restore times only applies if we have signed a separate SLA with you that states it.

IT consultancy

Advice, migrations, network and cloud work are performed to the best of our professional ability (inspanningsverplichting). Unless the agreement explicitly states a specific result, we commit to the effort and the quality of the work, not to a particular outcome.

4. Your responsibilities

  • Give us timely, complete and correct information, and the access we need to do the work.
  • Make sure the content you host with us is lawful and that you hold the rights to it.
  • Keep the credentials we issue you confidential, and tell us promptly if you suspect misuse.
  • Do not use our hosting to send spam, distribute malware, run illegal content, or place a load on shared infrastructure that structurally harms other clients. We will always contact you first where we reasonably can; in urgent cases we may suspend a service immediately to protect others, and we will tell you why.

5. Prices and payment

  • Prices are in euros and, unless stated otherwise, exclusive of VAT.
  • Hardware is invoiced with a deposit before we order components, unless agreed otherwise; the remainder is due on delivery.
  • Recurring services (hosting, maintenance) are invoiced in advance for the agreed period.
  • Our payment term is 14 days from the invoice date.
  • If an invoice goes unpaid we will send a reminder with a reasonable additional period. Only after that period expires can statutory interest and collection costs be charged, and can a service be suspended.

6. Delivery and timelines

Delivery dates are estimates made in good faith and are not strict deadlines (fatale termijnen) unless explicitly agreed as such in writing. Where a delay is caused by supplier lead times or by information we are waiting on from you, the timeline shifts accordingly. We will tell you as soon as we know.

7. Warranty

  • Components carry their manufacturer's warranty. We pass that warranty on to you in full and, during the first year, we handle the RMA process on your behalf.
  • Our assembly work is covered for 12 months: if a system fails because of how we built it, we repair it at no cost.
  • Warranty does not cover damage from misuse, unauthorised modification, overclocking beyond the configuration we delivered, liquid damage, or normal wear of consumable parts.
  • Your statutory rights as a consumer are not affected by this clause.

8. Liability

  • Our liability is limited to the invoice amount for the part of the work the claim concerns, up to a maximum of the amount our insurer pays out in that case.
  • We are not liable for indirect or consequential loss, including lost profit, lost turnover or lost data — except where the loss results from intent or deliberate recklessness on our part.
  • Backups: we make backups as agreed, but you remain responsible for keeping your own copy of business-critical data. We will always help you restore.
  • Any claim must be reported to us in writing within two months of you discovering it.

9. Force majeure

If we cannot perform because of circumstances outside our control — supplier failure, power or network outages at third parties, cyber-attacks on infrastructure we do not operate, government measures — our obligations are suspended for as long as that lasts. If it lasts longer than 60 days, either party may terminate the agreement in writing without owing compensation. Work already performed remains payable.

10. Term and termination

  • Recurring services run for the agreed term and renew for the same period unless cancelled one month before the renewal date.
  • Cancellation is done in writing (email is fine).
  • On termination we hand over your data, website files and DNS information in a usable format, and we will cooperate with a migration to another provider. Reasonable time spent on migration support may be invoiced at our normal rate.
  • Either party may terminate immediately if the other is declared bankrupt, is granted a suspension of payments, or ceases business.

11. Intellectual property

Once you have paid in full, you own the deliverables made specifically for you — configurations, documentation and website content. Generic components, scripts, templates and know-how we bring to the job remain ours, and you receive a perpetual, non-exclusive right to use them as part of the delivered work. Third-party software keeps its own licence terms.

12. Consumers: right of withdrawal

If you buy from us as a consumer at a distance, you have 14 days to withdraw from the purchase without giving a reason. This does not apply to systems assembled to your own specification, which are made to order and therefore excluded from the right of withdrawal by law. We will tell you clearly, before you approve a build, when this exclusion applies.

13. Complaints and applicable law

Not happy? Email info@tl-hosting.org with a description of the issue. We respond within five working days and will always try to solve it together first.

Dutch law applies to all our agreements. If we cannot resolve a dispute together, it will be submitted to the competent court in the district where we are established.